Who we are

We are dedicated in the fight against poverty and high street debt that can lead to relationship breakdowns, the separation of families and homelessness. We want to help change the circumstances that lead to a family not being able to fulfil even the necessities for their families. “Poverty means not being able to heat your home, pay your rent, or buy the essentials for your children. It means waking up every day facing insecurity, uncertainty, and impossible decisions about money. It means facing marginalisation – and even discrimination – because of your financial circumstances”. (Joseph Rountree Foundation, 2018). It is not an easy fight nor is there an end in sight but what we do does make a difference and we will continue to support those who come through our doors for as long as we are needed. TRAC2 has worked tirelessly throughout the year battling restrictions and increased demand on our services to be able to support the families that have contacted us for help. As you will see from the figures below, we have not only surpassed the previous year’s targets, but we have also done so with limited resources. We have delivered an incredible 46.7 tons of food and household goods and supported over 800 households. Amazing!

TRAC2 have developed three programmes that has evolved and been shaped by the community it supports. These programmes offer complete wrap-around support for our clients and will help guide them to make positive changes in not just their lives, but the lives of their families and community. Below is a brief snapshot of our support timeline from the moment a participant walks in through our doors until they are ready to move on to the next phase. This could be through independence and no need for further support, or it could be a referral to various agencies, including employability. Examples of our support are highlighted later in the report in our case studies

Our programme ribbon shows a snapshot of the support timeline for our participants.

Our programmes successes are due to our strong network of support. Agencies from across the sector believe in the work that we do and together we are able to support hundreds of people a year. Below we have provided a brief look at our services.



community Outreach

We are a social hub at the heart of the community and provide a safe space for people to access when they are at crisis point. TRAC2 hosts a wide range of third sector agencies, and at any given day of the weekday, members of the public can access our safe space, in the knowledge that they can get the help they need in an environment they feel comfortable in.


Our Crisis Support programme provides tailored and practical aide to individuals and families often in acute crisis. Households who have been rehoused because of an emergency, family breakdown, eviction, domestic violence, previous homelessness, or any other adverse life events, often find themselves without household essentials. Whether it be a bed, sofa, chest of drawers, clothes, kitchen appliances, or the whole package; we will source it so that the household can focus on what is most important; getting back on their feet.


Food poverty is a sad reality many people in our community are faced with; it is a reality we are not content to stand by and do nothing about. For many years now, we have issued food bank vouchers, but with food banks facing unprecedented levels of demand, we have created our own food store to support families who are unable to wait for foodbank referrals.

The Really Amazing Charity
Helping support families and individuals across Torfaen and the wider communities.

We, as a team, and as a community, are relentless in our fight against poverty and will not give up!.

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